Sponsor Refunds
Refund rules for Horse Academy sponsored cards: unspent budgets go back to your card automatically, unspent package balance on request, and no charge at all for declined cards.
Last updated: October 29, 2026.
These rules are part of the sponsor terms. All prices are in US dollars and all purchases are prepaid.
What can be refunded
You are charged only when we approve your card. If we decline it, or don't review it within 5 days, the hold on your payment card is released and nothing is charged, so there is nothing to refund.
Budget campaigns (pay per view or per click): the part of your budget your card did not use is refunded to your card automatically when the campaign ends, or when it is cancelled before it starts. You don't need to ask. Your report page shows the amount and the date.
Packages: only unspent prepaid balance. Your balance is money you paid that is not tied to a campaign that has started:
- a package paid from your balance whose card was not approved: its full price goes back to your balance;
- a package you cancelled before it started: its full price goes back to your balance.
Days of a package that has already run are not refunded, and a campaign that delivered fewer views or clicks than you hoped is not refunded: we don't guarantee traffic.
How to ask
Email contact@horseacademy.com from the address you sign in with. We refund to the card you paid with, through Stripe, usually within 5 business days; your bank may take a few more days to show it. Your report page shows the refund once it is made.
Disputes
If you dispute a payment with your bank, the campaign it paid for is paused until the dispute is settled. Please write to us first; we will usually solve it faster.